Helper Center

Frequently Asked Questions

Our company is headquartered in Hong Kong, where we manage design, customer service, and global operations. To ensure the highest quality craftsmanship and access to the latest manufacturing technology, our production facilities and primary suppliers are located in Mainland China.
This strategic setup allows us to oversee the entire process—from sourcing premium materials to performing rigorous quality checks—before your order is dispatched via our international logistics partners.

Most of our products are ready to ship within 3–5 business days. However, due to the complexity of certain custom designs, some items may take 2–3 weeks to produce. Once your order is on its way, standard shipping takes 8–12 business days, and we will send a tracking number directly to your inbox.

A clear, high-resolution front-facing photo with good lighting works best. Don't worry, our designers will professionally crop the faces for you!

Absolutely! Personalized gifts are our specialty. They are perfect for birthdays, anniversaries, Christmas, and Valentine's Day to show your loved ones something unique.